Skip to main content
SBA Restaurant Program Help Center home page
  1. SBA Restaurant Program
  2. Restaurant Revitalization Fund Knowledge Base
  3. Technical Help Articles

Technical Help Articles

A collection of FAQ and help articles to answer some of the most common questions.

  • My application was "approved" but I was not funded at time of program closure. Will I get funded?
  • I applied during the first day but now the program is closed, can I be funded?
  • My Application had corrections in progress but now the program is closed?
  • My application was not approved due to a prior defaulted loan, what now?
  • I applied through Square and my email address was wrong and I'm locked out, how can this be updated?
  • I would like to upload more documentation but its greyed out?
  • I was asked to provide additional documentation but I do not see how to do that?
  • My award deposit was rejected by my bank, now what?
  • I did not select Socially and Economically Disadvantaged or other Priority status when submitting, can I update this?
  • My Application has been stuck on IRS Review or seems to move backwards ?
  • The PPP loans populated in my RRF application are incorrect or I'm seeing a PPP loan I did not get?
  • Are Encrypted or locked PDF documents supported?
  • I'm not able to enter my State in the application field?
  • I get an error my 1st and 2nd draw PPP loans cannot be validated?
  • Do my uploaded tax documents or other documents need to be physcially signed or is electronic signature ok?
  • I've registered but when I try to login I get the error "the system does not recognize the user name."
  • I'm not getting the registration or password reset email!
  • I'm in a US Territory and not able to verify my phone number - Update 4-30-22
  • I have multiple seperate business, do I create a seperate login for each one?
  • I'm a customer of an approved POS vendor. How do I contact for support?
  • The business is owned by an LLC, do I enter the LLC as the owner or the owner of that LLC?
  • My 2019 taxes have not been accpeted by the IRS, will this cause issues or fail due to 4506-T?
  • I get a blank screen when I try to submit and sign my application?
  • I'm not able to verify my Phone number for 2 Factor Auth.
  • I am not able to link my Bank Account because it requires a special code during login.
  • How do I upload 3 separate months of bank statements?
  • What is difference between a verified and non verified POS report?
  • We have POS for our restaurants and other software for our catering…if we apply through Square can we add other sources of revenue not captured in Square?
  • If I have multiple locations that are all separate entities with their own FEIN and bank accounts, I will have one log on but will submit multiple applications, right?
  • Can we use a PO Box as a mailing address?
  • Next ›
  • Last »
SBA Restaurant Program