Technical Help Articles
A collection of FAQ and help articles to answer some of the most common questions.
- My application was "approved" but I was not funded at time of program closure. Will I get funded?
- I applied during the first day but now the program is closed, can I be funded?
- My Application had corrections in progress but now the program is closed?
- My application was not approved due to a prior defaulted loan, what now?
- I applied through Square and my email address was wrong and I'm locked out, how can this be updated?
- I would like to upload more documentation but its greyed out?
- I was asked to provide additional documentation but I do not see how to do that?
- My award deposit was rejected by my bank, now what?
- I did not select Socially and Economically Disadvantaged or other Priority status when submitting, can I update this?
- My Application has been stuck on IRS Review or seems to move backwards ?
- The PPP loans populated in my RRF application are incorrect or I'm seeing a PPP loan I did not get?
- Are Encrypted or locked PDF documents supported?
- I'm not able to enter my State in the application field?
- I get an error my 1st and 2nd draw PPP loans cannot be validated?
- Do my uploaded tax documents or other documents need to be physcially signed or is electronic signature ok?
- I've registered but when I try to login I get the error "the system does not recognize the user name."
- I'm not getting the registration or password reset email!
- I'm in a US Territory and not able to verify my phone number - Update 4-30-22
- I have multiple seperate business, do I create a seperate login for each one?
- I'm a customer of an approved POS vendor. How do I contact for support?
- The business is owned by an LLC, do I enter the LLC as the owner or the owner of that LLC?
- My 2019 taxes have not been accpeted by the IRS, will this cause issues or fail due to 4506-T?
- I get a blank screen when I try to submit and sign my application?
- I'm not able to verify my Phone number for 2 Factor Auth.
- I am not able to link my Bank Account because it requires a special code during login.
- How do I upload 3 separate months of bank statements?
- What is difference between a verified and non verified POS report?
- We have POS for our restaurants and other software for our catering…if we apply through Square can we add other sources of revenue not captured in Square?
- If I have multiple locations that are all separate entities with their own FEIN and bank accounts, I will have one log on but will submit multiple applications, right?
- Can we use a PO Box as a mailing address?