Technical Help Articles
A collection of FAQ and help articles to answer some of the most common questions.
- I've seen options to apply through your POS provider like Toast. How is that different?
- Will you accept password protected pdf documents?
- I opened a separate checking account for PPP funds. Is this the account I should use for RRA?
- I'm a POS Vendor, how can I help my customers or work with the SBA?
- If I sign up for email alerts, will it alert me when the portal opens and applications can be submitted?
- When will the Portal accept applications or when can I apply ?
- Which Point of Sale ( POS ) Vendors are working with the SBA on this program?
- I applied through my Point of Sale ( POS ) Vendor, who do I contact for support or questions?
- Must I apply through the SBA Portal?
- Can I apply if I do not have internet access or a computer?
- My document is larger than the 35MB limit?
- Can I fill out the application while traveling overseas?
- Do you support mobile devices or tablets?
- What Operating Systems do you support?
- What browsers do you support?
- The "Next" button does not do anything?
- How can I manually link my bank account?
- I did not get a confirmation email after submission?
- How do save a copy of the application?
- I am not able to withdraw my application.
- Can I delete my application and start over?
- I forgot what email address I registered with.
- Can I have one login for multiple businesses?
- How do I get back to the main screen?
- How do I save my progress?
- I forgot my username
- I forgot my password
- What file formats are supported for uploading supporting documentation?
- Can cash apps like Venmo and Zelle be used to verify sales?
- How do I find my Paycheck Protection Program loan details?