RRF applicants are not eligible if there is an existing defaulted SBA loan for either the business or ownership.
The RRF support team and call center do not have access to the details of these debts/loans nor are they able to override this.
You may rectify the defaulted loan and re-apply for RRF once the defaulted has been fully satisfied and processed. You may not re-apply until it is fully satisfied and recorded with the SBA.
RRF funds may not be used to pay SBA defaulted debt.
SBA borrower support can be located on the SBA.gov website: https://www.sba.gov/about-sba/organization/contact-sba