This is discussed in several other FAQs. The common cause is one of the following:
First - Double check your EIN or SSN is correct.
1. You applied for a PPP loan but did not advance your PPP loan. Your lender must fully cancel/withdraw this PPP loan before it can be removed from RRF. The lender must do this.
2. Your PPP loan was corrected or adjusted but the lender did not correct the new amount in Etran. The lender must correct the loan amount in ETRAN. This lender must do this.
In both cases, the PPP amount cannot be adjusted in RRF. The PPP loan record must be corrected by the lender prior to submitting RRF. Awards and calculations will not be adjusted post submission.
You can review the SBA PPP data here: https://www.sba.gov/funding-programs/loans/covid-19-relief-options/paycheck-protection-program/ppp-data