Approved POS vendors are providing direct support for their customers. The call center and inbox staff do not have access or knowledge of the reports from these vendors.
Please contact them directly.
Some of POS vendors have seup dedicated support numbers for RRF. The currently known ones are:
Toast: 617-420-3981 - Dedicated RRF support
Square: 1-855-700-6000 - Dedicated RRF support
Clover: TBD - 844-291-1950 for normal customer service
NCR: TBD - 1-800-225-5627 for normal customer service
Upserve by Lightspeed: email@example.com OR 888-514-4644
Oracle Micros: TBD - 1-800-937-2211 for normal customer service
Heartland: TBD - 888-963-3600 for normal customer service